FAQ

AKAIBU Store is based at Lerchenfelder Straße 63, 1070 Vienna, Austria. Orders are shipped from Vienna.

Yes, by appointment. Write to customercare@akaibustore.com with the pieces you would like to see and a preferred date.

AKAIBU is the menswear line, AVA is the womenswear line. Both are sold on akaibustore.com, AVA also has its own Instagram account @ava.archive.vienna.

Maison Martin Margiela, Helmut Lang, Raf Simons, Rick Owens, Dior by John Galliano and Hedi Slimane, Comme des Garçons, Yohji Yamamoto and Chanel, next to other archive and designer labels.

Yes. Every piece is checked in Vienna before it is sold and we give a 100 % authenticity guarantee on every purchase. AKAIBU Store is not affiliated with the brands sold and is not an authorized reseller.

Most pieces are pre-owned archive pieces and can show signs of wear. The condition of each piece is stated in its product description.

The size on the label is given in the size field and at the end of the description. Measurements are listed in the Measurements section on each product page. If you need an additional measurement, write to customercare@akaibustore.com.

We ship worldwide with UPS. Every parcel is sent with a tracking number, which you receive by e-mail with the shipping confirmation.

Shipping costs depend on the destination and are shown at checkout before you pay. Standard shipping within Germany is free.

Delivery usually takes 2 to 7 business days after dispatch, depending on the destination. The estimated delivery time is shown in the cart and in the order confirmation.

Our prices do not include import duties or taxes for deliveries outside the European Union. These can be charged by customs or the carrier in the destination country and are paid by the recipient.

Consumers with a residence in the European Union can withdraw from the purchase within 14 days of receiving the piece, without giving reasons. Return shipping is paid by the buyer and returns are accepted from EU member states only. The refund is made within 14 days of receiving your withdrawal, using the same payment method as the original purchase. Full details are in our Refund Policy.

Send a clear statement that you withdraw from the purchase to customercare@akaibustore.com, with your order number, within 14 days of receiving the piece. You can also use the withdrawal button at the bottom of every page. Then send the piece back within 14 days, ideally in the original packaging.

Credit card, Shop Pay, Apple Pay and Google Pay. All available methods are shown at checkout.

Send us photos and details of your piece. We arrange a free pick-up, authenticate the piece, photograph it in our studio and list it on akaibustore.com, Instagram, Grailed and Vestiaire Collective. Once it sells you receive 70 % of the selling price for pieces up to €200, 75 % from €201 and 80 % above €1,000.

Tell us the piece you are looking for, with a reference image, your size and your budget. We search our archive and our network of collectors and sellers and send you photos, condition and price before anything is bought.

Fill in the form on the Authentication page and send photos following our checklist. We check construction, labels, materials and hardware against our reference archive and send a written result. Standard results within 48 hours cost €19 per item, express within 24 hours €35, luxury bags and small leather goods €39. A signed certificate of authenticity costs €5 extra.

Yes. Selected pieces are available to magazines, stylists, brands and productions for photo and video shoots, on a daily, weekly or monthly basis. The fee is based on the price of each piece, typically 5 to 10 %. Details are on the Rentals page and in the Rental Policy.

Yes. Next to akaibustore.com we sell on Grailed and Vestiaire Collective and post new pieces on Instagram, @akaibu_store and @ava.archive.vienna.

By e-mail at customercare@akaibustore.com. For showroom visits, sourcing requests, consignment and authentication you can also use the forms on the respective pages.